top of page

Last Updated: August 10, 2026

Quiet Quarters Terms & Policies

Thank you for choosing Quiet Quarters. Our policies are designed to provide a clear and seamless experience for both our customers and our team. By placing an order or booking a service, you acknowledge and agree to the applicable policies below.

​

RETAIL RETURNS & EXCHANGES

Eligibility

Returns are accepted for store credit only on eligible Quiet Quarters products.

  • Apparel must be unworn and returned with original tags attached.

  • Candles and home goods must be unused and in original condition with packaging intact.

  • Return requests must be initiated within 7 days of delivery and the item must be postmarked within the same timeframe.

  • Customers are responsible for return shipping costs.

Final Sale Items

All Final Sale, Sale, and Flash Sale items are ineligible for return or exchange. Promotional bundles and limited-edition collaborations may also be designated as Final Sale on their product page.

Initiating a Return

To request a return, email quietquartersllc@gmail.com with:

  • Order number

  • Item name

  • Reason for return

  • Photos, if the item arrived damaged

Please reuse your original Quiet Quarters packaging whenever possible to help reduce waste.

​

Return Processing

Once your return is received and inspected, please allow 3–5 business days for processing. Approved store credit will be issued by email.

Items showing signs of wear, use, or damage outside of transit may be denied and may incur a 15% restocking fee.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at quietquartersllc@gmail.com with your order number and photos.

If a replacement is available, we will ship it at no additional cost. If a replacement is unavailable, a full refund for the affected item will be issued.

Returned to Sender

If an order is returned because of an incorrect or insufficient address provided at checkout, it will be treated as a return. A refund may be issued less the original shipping costs.

Price Adjustments & Order Cancellations

We do not offer price adjustments on previous purchases.

Orders cannot be changed after they are placed, including changes to size, color, shipping address, or billing information.

Orders may be canceled within 24 hours if they have not yet been processed. Once an order has shipped, it cannot be canceled.

​

​

THE SCENTED GATHERING

Mobile Candle-Making Experience

Booking & Payment

Full payment is required at the time of booking to reserve your date and time. Your event is not confirmed until payment is received in full.

Because The Scented Gathering is a mobile experience, your date is reserved exclusively for your group and may prevent Quiet Quarters from accepting another booking.

Cancellations & Rescheduling

We understand that plans can change. Please contact Quiet Quarters as soon as possible if you need to cancel or reschedule.

  • 14+ days before your event: You may receive a 50% refund of your booking total. Custom or event-specific items already purchased, prepared, or produced are non-refundable.

  • 7–13 days before your event: Your booking is non-refundable, but you may request to reschedule for an available date.

  • Less than 7 days before your event: Your booking is non-refundable and non-transferable. Rescheduling may be considered case-by-case and is subject to availability and any additional costs.

  • Less than 48 hours before your event or a no-show: Your booking is forfeited and cannot be refunded or rescheduled.

Rescheduled events must occur within 90 days of the original date and are subject to availability and current pricing.

Approved refunds are issued to the original payment method. Processing fees and non-recoverable costs are non-refundable.

Add-On Services

Optional enhancements include:

  • Custom Labels

  • Custom Intention Cards

  • Vessel Upgrades

  • Table & Chair Rentals

  • Table Styling & Florals

Custom and event-specific items are non-refundable once ordered, prepared, or produced.

Floral selections are subject to seasonal availability and may vary slightly while maintaining the agreed-upon design aesthetic.

Guest Additions & Final Count

Additional guests may be added subject to availability and the 25-person maximum.

For events with custom add-ons, the final guest count and customization details are due at least 7 days before the event. This allows sufficient time to prepare custom labels, intention cards, vessels, seating, and other event materials.

Additional guest fees must be paid before the event. Last-minute additions are not guaranteed custom materials, upgraded vessels, rentals, or other event-specific items and may be declined if we cannot accommodate them.

Event Location & Access

Quiet Quarters is a mobile service. Clients must provide accurate access information when booking, including parking, stairs, elevators, gated entrances, loading areas, and venue restrictions.

Clients are responsible for providing safe and reasonable access to the event location. Delays caused by access issues may affect setup time and cannot guarantee an extension of the scheduled experience.

Client Responsibility

Clients are responsible for providing a clean, safe, and accessible event space and communicating venue restrictions before the event.

Quiet Quarters reserves the right to decline or discontinue service if an environment is deemed unsafe for our staff, guests, or equipment.

Damage & Loss

Quiet Quarters takes care to provide quality materials, equipment, décor, and rental items for each gathering. The client is responsible for the care of Quiet Quarters property while it is at the event location.

This includes, but is not limited to, tables, chairs, candle vessels, décor, styling pieces, linens, and other rental or event materials.

The client may be responsible for the cost of repair or replacement for items that are damaged, lost, or removed from the event location by the client or their guests, excluding normal wear and tear.

If damage or loss occurs, Quiet Quarters will notify the client and provide the applicable repair or replacement cost. Payment for damage or loss is due within 7 days of notification.

Clients are responsible for ensuring that guests, children, pets, and other individuals at the event do not intentionally or negligently damage Quiet Quarters property.

Rental & Styling Items

All Quiet Quarters rental and styling items remain the property of Quiet Quarters unless otherwise stated or purchased by the client.

This includes tables, chairs, linens, décor, candle vessels used for styling, floral containers, centerpieces, and other styling or rental inventory.

Items provided as part of a rental or styling service must remain at the event location and be available for collection during the scheduled breakdown period. Items may not be removed, relocated from the event premises without approval, or taken home by the client or guests.

Items purchased by the client as part of a separate service or product purchase are excluded from this policy.

Service Area

Online bookings are available within the Philadelphia, PA Tri-State area. Events outside our standard service area may be accommodated for an additional travel fee.

Please email quietquartersllc@gmail.com before booking an event outside our service area so we can confirm availability and receive a travel quote.

Weather & Unforeseen Circumstances

For outdoor events, the client is responsible for providing a suitable covered or indoor space in the event of inclement weather.

If severe weather, unsafe travel conditions, emergencies, venue issues, or other circumstances beyond our control prevent Quiet Quarters from safely providing the service, we will work with the client to reschedule or determine an appropriate resolution based on the circumstances and any non-recoverable costs already incurred.

GENERAL TERMS

Quiet Quarters reserves the right to update product, service, pricing, availability, and policy information as needed. Policies applicable to a purchase or booking are those in effect at the time the order or booking is submitted.

Because Quiet Quarters products and experiences may be offered in limited quantities, customers are encouraged to carefully review product selections, sizing, fragrance choices, colors, customization details, event dates, guest counts, and delivery information before completing a purchase or booking.

By placing an order or booking a Quiet Quarters service, you acknowledge that you have read, understand, and agree to these Terms & Policies.

bottom of page