Quiet Quarters Return Policy 

If you would like to make a return, take a look at our policies below. We want to make sure you’re completely happy with your purchase. If there’s anything we can do to improve your experience, please contact us at quietquartersllc@gmail.com.

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Return Policy 

We’ll accept return requests for items that are unopened, unused, with the original tags still intact for Store Credit Only. The product(s) must be in their original packaging, if applicable, in the same condition it was received. 

We do not accept returns for perishable items, gift cards, downloadable products, and beauty items. 

If you wish to return your item for a store credit, we must receive your request within 7 days of the date you received your item. 

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Quiet Quarters is not responsible for lost packages or packages that have been marked as delivered by USPS. If you have not received your package, please file a claim with USPS. We are not responsible for items once they are in the care of the carrier company. 

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Store Credit

Once we receive your returned item, our team will review your request and inspect the item. We will send you an email to confirm that we’ve received your item and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your return was approved. 

If approved, you will receive a promo code in the amount of your purchase price (minus return shipping cost). 

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Exchanges

In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item for a new one. Please note that natural soy candles regularly have imperfection, and each candle presents differently.  Please email quietquartersllc@gmail.com within 7 days of receiving your product to begin the process. 

 

Return Shipping 

After you’ve submitted a return request to quietquartersllc@gmail.com, we will send you a PDF of a return shipping label. Please print it out and affix to to your package. 

You are responsible for paying for the return shipping costs. We will deduct the cost of return shipping from your refund. 

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Sale Items

If the item is marked "Sale" or “final sale”, it does not qualify for a return/ exchange and cannot be refunded or exchanged. 

Insurance 

If you’re shipping an item over $50, consider purchasing shipping insurance to ensure it arrives. We can’t guarantee that we’ll receive your item.

 

* Policies are subject to change at anytime*